Environmental, Social & Governance

Responsible support for the healthcare we serve.

When Quest runs your mobile and modular units, our vehicles, sites and suppliers become part of your supply chain. They count towards the net zero and social value commitments you report on. Our Carbon Reduction Plan commits us to net zero by 2045, in line with the NHS. This page sets out how we get there, and links to the policies and certifications behind each point.

Get in Touch
Quest Medical logo

Our Approach to ESG

Environment

  • Net zero by 2045, five years ahead of the 2050 minimum, matching the NHS target.
  • ISO 14001 environmental management and an all Euro 6 tractor fleet.
  • Moving more customer sites from diesel generators to battery power, and towards clean energy wherever we can.

Social

  • Practical help for the communities we work in, including emergency support and local sport.
  • A safe, fair workplace with proper training for every role.
  • Diagnostic services that stay open, which is what patients notice.

Governance

  • Certified to ISO 9001, ISO 13485, ISO 14001 and ISO 27001.
  • Policies published in full, with sign-off and issue dates.
  • Zero tolerance of bribery and corruption, under the Bribery Act 2010.
  • Zero tolerance of modern slavery, written into supplier contracts.

Environment

Net zero by 2045, and what we are doing now to get there.

Our Carbon Reduction Plan commits Quest to net zero by 2045. We chose 2045 rather than the 2050 minimum because it matches the NHS target, and our emissions sit inside your supply chain.

Most of our emissions come from the diesel tractor units that move MRI and CT trailers. There is no viable zero-emission alternative for that work yet, so we focus on what we control today. Every tractor unit meets the Euro 6 standard. Samsara telematics track fuel use, idling and driving style for each vehicle and driver, and our planners combine movements to cut empty running.

Where we can, we replace diesel generators at customer sites with our Q-Power battery units, which cuts your emissions directly. We are rolling Q-Power out to more sites, and looking at renewable electricity and on-site solar and wind for our depots. We can also give you contract-level fuel, mileage and carbon figures for your own NHS reporting.

At our own sites, our Energy Management Policy and Waste Management Policy cover lighting, heating, recycling and the waste hierarchy. None of the tyres from our workshop go to landfill.

[PLACEHOLDER: 2026 emissions baseline and interim targets, once published in the next issue of the Carbon Reduction Plan.]

Social

Healthcare starts in the community. So does our responsibility.

Every scan we help deliver happens in a real place, often a mobile unit parked at a local hospital. A business that earns its living in those places owes them more than a service, and we intend to give back.

That means putting our time and resources where they help. After the fire at Southampton General Hospital, our teams prepared the site and installed three mobile endoscopy units at Adanac Park, helping the Trust restore clinical capacity. We also sponsor Winchester City Swimming Club, helping more local children get swimming lessons. They are a start, not the finish, and you can read both stories further down this page.

It starts with our own people. Our engineers, drivers, coordinators and office teams are the reason the service works. We owe them a safe place to work, proper training, fair treatment and room to grow. We also want to open healthcare careers to more people, including school leavers and people changing career.

Everyone at Quest is given our Respect at Work guidance and sexual harassment awareness training, which covers harassment from customers and visitors as well as colleagues. Our managers are trained to build an inclusive, accountable culture, and any concern raised in good faith is taken seriously and reviewed fairly.

[CONFIRM WITH HR: every employee receives the Respect at Work and sexual harassment guides, and managers complete the workplace culture module. Remove this line once confirmed.]

[PLACEHOLDER: charities and community partners, volunteering hours, apprenticeships. To be confirmed.]

Governance

Clear standards, openly published.

We hold ISO 9001 for quality, ISO 13485 for medical devices, ISO 14001 for environmental management and ISO 27001 for information security. Each one is externally audited.

Our policies are published in full on our Policies page, each with its sign-off and issue date, so your procurement team can read exactly what we have committed to. Our leadership team owns them, and we hold our suppliers to the same standard.

We do not tolerate bribery or corruption, and we comply with the Bribery Act 2010. That applies to everyone who works for us or on our behalf, including agents, contractors and subcontractors. Facilitation payments are treated as bribes, we make no political donations, and gifts and hospitality are kept proportionate, recorded in a register and generally avoided while contracts are being tendered or awarded. Read our Anti-Bribery & Corruption Policy.

Our zero tolerance of modern slavery is written into our supplier contracts. We expect our suppliers to hold their own suppliers to the same standard, and we may end our relationship with any supplier that breaches it. Read our Anti Modern Slavery and Human Trafficking Policy.

Need our certificates or policies for a tender? Get in touch and we will send them over.

ESG News & Stories

What these commitments look like in practice, at our sites, on the road and in the communities we work in.