Quest Hub

Always On. Always Connected. Always in Control

The Quest Hub is the nerve centre of our operation. A 24/7 service desk that coordinates every call, request, and requirement. From urgent assistance to routine support, the Hub ensures your assets, services, and teams are managed efficiently, compliantly, and without interruption.

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Hub

What Hub Delivers

Call Handling & Coordination

  • A dedicated team available 24/7, 365.
  • Every request logged, prioritised, and dispatched to the right specialists.
  • Fast, consistent communication. You know exactly what’s happening and when.

Compliance Oversight

  • Integrated compliance tracking built into every service request.
  • Real-time reporting and documentation to support audits.
  • Peace of mind that standards and regulations are always met.

Asset Management

  • Centralised visibility of your medical units and equipment.
  • Scheduling of maintenance, servicing, and refurbishments.
  • Performance monitoring to extend asset life and maximise uptime.

Call Handling & Coordination

Your first line of support. Always available, always responsive.

At the heart of the Quest Hub is our call handling and coordination service. Operating 24/7, 365 days a year, it provides a reliable single point of contact for all client requirements. Whether urgent requests or scheduled support.

Every call is answered by experienced operators trained to triage, prioritise, and route requests to the right team. This structured approach ensures swift escalation and rapid deployment of resources, while maintaining clear and consistent communication with your teams.

The result is confidence and clarity. You know your request is being actively managed, tracked, and progressed until completion.

24/7 availability

Assurance that support is always on hand

Structured triage

Requests prioritised and routed with precision

Transparent updates

Continuous communication throughout the process

Compliance Oversight

Confidence through clarity: compliance integrated at every step.

In healthcare, compliance is non-negotiable. The Quest Hub embeds compliance oversight into every service interaction, ensuring that regulatory obligations are not just met, but exceeded.

From live tracking of requirements to the generation of audit-ready reports, our systems are designed to provide complete assurance. We align with current standards, adapt as regulations evolve, and give you full visibility of your compliance status at all times.

By integrating compliance oversight into the Hub, we remove uncertainty, reduce administrative burden, and protect both your assets and your reputation.

Integrated monitoring

Compliance status tracked in real time

Audit support

Instant access to accurate, documented reports

Assurance

Confidence that every regulatory requirement is accounted for

Asset Management

Total oversight of your mobile medical units and equipment.

The Quest Hub also acts as a centralised asset management system, giving you complete visibility and control of your fleet and equipment. From initial deployment through to maintenance and refurbishment, every stage of the asset lifecycle is monitored and coordinated.

Our approach combines practical scheduling with data-driven insights. This means not only knowing where each unit is and what it requires, but also being able to predict needs, extend lifecycle performance, and make informed strategic decisions.

By consolidating asset management within the Hub, we ensure your resources are fully utilised, compliant, and delivering value to your organisation.

Inventory visibility

Know where every asset is and how it’s performing

Maintenance scheduling

Proactive planning to reduce downtime risks

Lifecycle optimisation

Extend the lifespan and efficiency of your assets

Why it Matters

By bringing call handling, compliance oversight, and asset management together in one integrated system, the Quest Hub delivers continuity, control, and confidence. It’s not simply about responding to requests. It’s about ensuring every service interaction is structured, transparent, and aligned with the highest standards of healthcare delivery.